Getting started guides and comprehensive tutorials to help you get the most out of your web hosting at North Hosting Canada.
This practical guide was designed to help you get started with your hosting account at North Hosting Canada Inc, and contains the information you need to set up your account, publish your website, use your email, and much more!
Suggestions or comments? Contact us! β Happy learning!
Welcome to North Hosting Canada Inc, and thank you for entrusting us with the hosting of your website. You are joining a community of professionals and enthusiasts who are actively developing their websites.
Before you can use your hosting account, please make sure you have received the following by email:
Your account should be activated after a brief verification, usually within minutes of receiving your payment (allow additional time for non-automated payments).
Domain names can take up to 24 hours to propagate across Internet networks (you can use your account in the meantime with the links provided in the My Services section of your Client Area). For domain transfers, delays can last up to 5 days, depending on the response time of your previous registrar. If you did not order your domain name with us, make sure to follow the Domain Name and DNS Configuration instructions before continuing.
π‘ Tip: You can verify that your domain name is working correctly by entering your website address (with or without "www") directly in your web browser's address bar. If you do not see a page informing you that your site is correctly configured, you still need to wait! If your domain name is still not working after 48 hours, please contact us.
If your domain name is already working, you can continue reading the Introduction to cPanel.
β οΈ Note: Please skip this step and continue directly to the Introduction to cPanel section if your domain name was ordered with us.
DNS (Domain Name System) associates a domain name with a hosting provider. DNS configuration is only necessary if you purchased a domain name from another provider and wish to associate it with a web hosting plan at North Hosting Canada Inc. Domain names purchased at North Hosting Canada Inc already have DNS preconfigured correctly to use our hosting services.
Our DNS servers for our hosting vary depending on the service provided. The DNS for Web Hosting, PrestaShop Store, Joomla Web Hosting, Magento Web Hosting or Reseller Web plans are:
ns1.nhchosting.ca
ns2.nhchosting.ca
Important: These DNS are not used for dedicated or Cloud servers.
Generally, DNS can be modified online at your domain name provider. Please contact their support service if you are unable to make these changes yourself. You can modify the DNS of a domain name registered with us via the Client Area (section My Domains > Change DNS). Please allow up to 24 hours for DNS changes to propagate across all Internet networks.
Your hosting account is managed through your control panel called cPanel.
You can log in to cPanel via the cPanel Console link, on the My Services page of your Client Area, or by entering the following address directly in your web browser:
http://www.yourdomain.com/cpanel
Replace yourdomain.com with your own domain name. Your cPanel credentials are sent to you by email after your account is activated, and are also available in your Client Area, section My Services > Change cPanel Password > (show).
You will need to enter your username and password exactly as it was provided to you. Pay attention to uppercase and lowercase letters!
π Optional step: You can change your cPanel password in your Client Area, section My Services > Change cPanel Password by clicking on the "Password Change" icon. Please choose a secure password containing letters, numbers and symbols. It is each user's responsibility to properly protect their password and to change it regularly (at least once a year) to minimize the risk of intrusions.
Once logged in, you can continue setting up your hosting account by creating an email address and transferring your files to your website.
β οΈ Note: Please skip this step and continue directly to the Publish Your Website section if you have already designed your website.
North Hosting Canada Inc offers you several options for creating your website:
A powerful and user-friendly tool included in your hosting plan, allowing you to create a website in your image in just minutes. It is available in cPanel, under Popular Tools.
Use a CMS such as WordPress, Joomla or Drupal, a shopping cart such as PrestaShop or Magento, a forum such as phpBB3, and many more! These applications can be installed for free from the Free 1-Click Software button (also called Softaculous), available in cPanel, under Popular Tools.
You can purchase and use commercial website creation software such as Dreamweaver, Microsoft Expression Web, and many others.
Trust our professional graphic designers and programmers and opt for the Web Design service offered by North Hosting Canada Inc. Contact us for more information.
Publishing a website consists of transferring its files from a local computer (or a private-access test environment) to the web server, in order to allow the general public to access it via the Internet.
β οΈ Important information regarding your account files:
Note: Only websites created entirely with Presence Builder can be published this way.
Once you have finished creating your website with Presence Builder, you can easily publish it to your site by clicking the Publish button.
FTP (File Transfer Protocol) connections allow you to transfer files between your computer and the web server. To connect via FTP, you need an FTP client (we recommend the free software FileZilla). Once your FTP client is started, you need to enter the following connection information:
| Address / Host | ftp.mydomain.com |
| Username | your username |
| Password | your password |
| Port | 21 |
Once connected, you must place all the files you want accessible on your website in the "public_html" directory. We recommend consulting the documentation available with your FTP client in case of issues.
You can use the File Manager to add and edit files on the server. The File Manager is available in cPanel, under Popular Tools. If you wish to publish your files in the root directory of your site, click on the public_html folder.
The File Manager also allows you to directly edit the content of your HTML files (button: HTML Editor), change file permissions (button: Change Permissions), and move/delete files on your account.
π‘ Tip: The File Manager only allows you to upload one file at a time to the server (button: Upload); it is therefore strongly recommended to compress your entire website in zip, tar or gzip format and upload the compressed archive to the server. You can then use the Extract button to extract your files from the archive into the folder.
Each hosting plan allows you to create and use multiple custom email accounts.
To create a new email account:
π‘ Tip: It is wise to check your email account usage and empty your mailbox from time to time to ensure it does not consume too much space. You can easily delete emails with WebMail.
There you go, your account is created! You can start receiving/sending emails from this account using the WebMail interface or by using a software of your choice, such as Outlook.
The WebMail interface allows you to read and send emails from any computer, using your web browser. In order to log in to your WebMail account, make sure you have created an email account as described in the previous section.
You can log in to WebMail by clicking the Webmail Console link in your Client Area, or the Webmail button in cPanel. The direct web address (URL) to log in to your WebMail is:
http://yourdomain.com/webmail
For example, if your domain name is paulshop.com, your WebMail link becomes: http://paulshop.com/webmail
The system will then ask for your username and password. Please enter your full email address in the username field and the password (that you chose when creating the email account in the previous step) in the password field.
π‘ Suggestion: Once logged in, choose from the available mail applications: Horde, RoundCube, or SquirrelMail. Try them all and choose the one you prefer (our suggestion: go with RoundCube!).
It is possible to use your email accounts at North Hosting Canada Inc with email management tools such as Outlook, Windows Mail, Thunderbird, or Apple Mail. Although each software is different, they all offer a similar interface for managing your email accounts (this is usually located in the "Tools > Email Accounts" or "Settings" menu of the software in question). Using this account management interface, you will need to modify the following settings:
| Setting | Value |
|---|---|
| POP3 Server | mail.[yourdomain.com] |
| IMAP Server | mail.[yourdomain.com] |
| SMTP Server | mail.[yourdomain.com] |
| SMTP Port | 587 |
| Username | you@yourdomain.com |
| Password | email account password |
π Important notes:
Other options to configure in some software:
Secure ports (encrypted connection)
| Secure IMAP | 993 |
| Secure POP | 995 |
| Secure SMTP | 465 |
β οΈ Important: It is important to test sending and receiving emails from your new account in order to detect any configuration errors. If you have problems with your email accounts and are unable to send or receive emails, please contact us by phone.
Each hosting account allows you to create one or more MySQL/MariaDB databases. You can create these databases in your cPanel, and manage them with the phpMyAdmin graphical administrative interface.
For more information, please consult the articles available in our knowledge base:
β οΈ Important: It is important to keep your contact information up to date in your Client Area in order to properly receive all renewal notices and other important communications from us.
If you made your initial purchase by credit card or added a card to your account via the Client Area, your services will be renewed automatically 5 days before their due date unless you notify us otherwise.
If you did not use a credit card, you will need to send us your payment using the method of your choice, before the due date. An invoice will be issued for any service renewal 45 days before its due date (or 15 days before if you are on a monthly cycle).
π¨ Warning: A non-renewed contract normally results in a suspension of the hosting account and domain name, so make sure to renew on time to avoid any issues!
The Technical Support section of our website contains hundreds of articles and tutorials to help you with the use of your hosting account.
If needed, you can get free assistance with your website hosting by opening a support ticket.
Please always include your username, the affected domain, as well as a detailed description of the problem. We will respond to your inquiry as quickly as possible (usually within 4 business hours).
For emergencies (server outage, email sending or receiving issues) or billing matters, you can reach us by phone at +1.438.722.0765 during our business hours, and by support ticket outside of our business hours.
All planned outages and serious issues are also announced (often several days in advance) in the Network Issues section of our website.
For additional help that is not related to your website hosting, please contact us to discuss your needs. Our experts are here to help!
Our knowledge base contains hundreds of articles and our support team is available 24/7 to help you.
Or call us at +1.438.722.0765
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Manage your services, invoices and support tickets from your client area.
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