Entrust the management of your IT infrastructure to our experts. 24/7 monitoring, proactive maintenance, enhanced security and guaranteed compliance. Focus on your core business.
A comprehensive approach to ensure the performance, security and availability of your IT infrastructure.
Proactive 24/7 monitoring of your servers, networks and applications. Real-time alerts and customized dashboards for complete visibility.
Regular updates, security patches, incident management and responsive technical support. Your infrastructure always up to date and operational.
Security audits, penetration testing, Law 25 and GDPR compliance. Multi-layered protection and continuous monitoring against cyber threats.
Automated backups, offsite replication and disaster recovery plan. Your data protected with an RPO tailored to your requirements.
Continuous performance analysis, application tuning, resource optimization and improvement recommendations to keep your infrastructure at peak performance.
Strategic guidance, architecture consulting, steering committee and technology recommendations to evolve your infrastructure.
Solutions tailored to every business size. Monitoring, maintenance, security and support included.
Basic monitoring and maintenance
Complete and proactive management
Critical and multi-site infrastructure
Outsourcing the management of your IT infrastructure allows you to reduce costs, improve availability and focus on your core business.
Since September 22, 2023, Quebec's Law 25 imposes new obligations on businesses regarding the protection of personal information.
Organizations must now:
Our Enterprise plans include Law 25 and GDPR compliance support to help you meet these obligations.
Our services adapt to all industries and business sizes.
Get enterprise-level IT expertise without the cost of an in-house team. Ideal for businesses with 10 to 500 employees.
Maximum availability for your online store. Every minute of downtime costs sales. Our 99.99% SLA protects your revenue.
Compliance with government standards, data hosted in Canada, SOC 2 certifications and Quebec Law 25 compliance.
Focus on your product while we manage your infrastructure. Guaranteed scalability to support your rapid growth.
Offer managed services to your clients without building an internal team. Our white-label solutions integrate seamlessly with your offering.
Centralized management of your infrastructure across multiple locations. A single point of contact for all your IT infrastructure.
A proven methodology for a smooth transition to managed services.
Complete analysis of your existing infrastructure, risk identification and areas for improvement.
Customized action plan with recommendations, service scope and tailored SLA commitment.
Deployment of monitoring tools, backup configuration and integration with your existing systems.
Continuous 24/7 monitoring, proactive maintenance, regular reports and ongoing improvement of your infrastructure.
Compare the benefits of managed services versus in-house IT management.
| Criteria | 🛡️ NHC Managed Services | In-house management |
|---|---|---|
| Availability | 24/7/365 — Guaranteed SLA | Business hours only |
| Annual cost | Predictable and optimized | Salaries + training + tools |
| Expertise | Multidisciplinary team | Limited to 1-2 people |
| Response time | <15 min (critical) | Variable, not guaranteed |
| Security | Audits + penetration testing | Often neglected |
| Compliance | Law 25 / GDPR / SOC 2 | Complex to maintain |
| Backups | Automated + tested DRP | Manual, rarely tested |
| Scalability | Scalable on demand | Hiring required |
Everything you need to know about our managed services.
Managed services involve entrusting the management, operation and maintenance of all or part of your IT infrastructure to a specialized provider. This includes server monitoring, preventive maintenance, backup management, security and technical support. You benefit from high-level expertise without having to hire a full in-house IT team.
Setup typically takes 2 to 4 weeks depending on the complexity of your infrastructure. This includes the initial audit, deployment of monitoring tools, backup configuration and integration with your existing systems. During this transition phase, your infrastructure remains fully operational.
Yes, absolutely. All your data is hosted in our SOC 2 certified datacenters located in Canada. We comply with Quebec's Law 25, PIPEDA and the GDPR. No data is transferred outside of Canada without your explicit consent.
Our monitoring team detects incidents in real time through our 24/7 monitoring. Depending on your plan, response time is under 30 minutes (Professional) or under 15 minutes (Enterprise). An escalation process is in place and you are informed at every stage of the resolution.
Yes, you can upgrade to a higher plan at any time. The transition is seamless with a prorated adjustment. We adapt the services, monitoring tools and SLA levels accordingly to meet your new requirements.
We manage all types of infrastructure: physical and virtual servers, cloud environments (AWS, Azure, GCP), networks, firewalls, databases, web applications and email systems. Our expertise covers both Linux and Windows environments.
The DRP is included in the Professional and Enterprise plans. It includes defining recovery objectives (RPO/RTO), data replication to a secondary site, documented failover procedures and regular testing to ensure the plan's effectiveness in case of disaster.
Yes, the initial audit of your infrastructure is offered with no commitment. Our experts analyze your environment, identify risks and present you with a customized action plan with concrete recommendations. This audit is yours to keep, even if you decide not to proceed with us.
Free infrastructure audit. Our experts analyze your environment and provide you with a customized action plan.
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